Tenants – Keeping You Safe

Tenants – Keeping You Safe

Hannah McCartan
18th March 2020

Just a brief message to let you know what McCartan are doing to keep you safe during the pandemic.

It goes without saying that our biggest concern is the safety of our clients, contractors, and staff. I’ve spent the last few days updating our plans and strategies for dealing with this to make them as robust as possible.


Keep reporting your maintenance as usual through our website, but please note that we will only be dealing with essential/emergency maintenance at the moment. As we’re sure you can appreciate, we have to ensure that you’re safe, and that our contractors are safe, too.

Prior to any contractor visits, either the McCartan team or the contractor themselves will call you and ask you some questions relating to your health re: coronavirus.

Property Visits

These are postponed from next week (Monday 23rd March) onwards. There are some property visits scheduled to take place this week, and we will be speaking with you regarding those to run through the aforementioned safety questions.

Landlord Gas Safety Certificates

If the Landlord Gas Safety Certificate for the property you rent is due to expire within the next 2 months, we will be contacting you (hopefully this week) to arrange access for one of our gas contractors to attend to conduct these checks.

Annual Landlord Gas Safety Certificates are a legal requirement, and we’re keen to avoid situations for your safety where you may need to self-isolate and the Certificate has run out.

By Appointment Only

We are still working, but visits to our office are by appointment only.

If you do wish to speak to us face to face, please get in touch and we can arrange an appointment for you. Alternatively, we’re happy to conduct video calls with you. We feel keeping communication lines open is imperative.

If You’re Moving Out

If you’re in the process of moving out currently, we would still like to conduct viewings if suitable/appropriate. However, we are also looking into video viewings, either by video call or pre-recorded videos. We tried recording our first this morning, so watch this space!

Things are changing and we are receiving daily Government updates, so we will update you as and when things progress and if any of these processes need to change again. Please keep checking your emails (and your junk email folder!) to ensure you don’t miss any updates from us.

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