We first considered using a Lettings service in 2011 and talked to a number of agencies before making our choice. Our main concerns were about the agency's ability to deliver a full lettings service efficiently and effectively, as we would not be living locally. The other obvious consideration was cost.. Having assessed a number of local Estate Agent agencies, we found them to be impersonal and fixed in their approach to the task and in rates and charges. On the other hand, we found Hannah personable and easy to deal with. She was flexible in her approach and was able to meet our needs. We even negotiated a reduction in rates as we had family members prepared to let properties through her agency.
The agency was very efficient at finding tenants, carrying out the referencing process, signing them up and and completing the tenancy start up. Ongoing management was timely and efficient. Repairs were carried out promptly and at reasonable cost. All of this was important to us as we were living a long way away from the property for the three years that the property was under McCartan management. The result was that we did not have to worry about any aspect of the management process and communication was regular and timely. We were reassured by regular property inspections and reports. All interactions with the utility services were carried out by the agency, again an ease to our involvement.
I would have no hesitation in recommending McCartan Lettings service. Their service is friendly, efficient, timely, effective and goes the extra mile to ease the level of involvement required from the landlord. The only reason we have stopped using them is on the sale of our property.
Peter & Sheila Campbell - Former Landlords