Testimonials

The service I get is, beyond doubt, the best. I have had previous experience of other managing agents who, also without doubt, were and are not providing such a secure and open partnership with either landlord or tenant.

Anne Haden - Landlord

Award winning status lives up to its name. High standards, reflected in staff attitude and all aspects of the property management.

Sarah Anne Little - Landlord

I love knowing that our property is fully managed and looked after and that you look after the needs of our tenants as well as our interests.

Kelly Chambers - Landlord

Intimate knowledge of my property and of the local market forces. Personalised service.

Karen Cuttiford - Landlord

Honesty and delivery of promises. You won't guarantee something unless you are sure you can do it. Newsletter sent to me keeps me in touch with the Swansea market, despite being in NZ. This is helpful. I always receive swift responses from the team to a query.

Thomas Prescott - Overseas Landlord

Always happy to help. All members of staff courteous and professional.

Sarah Davies - Landlord

I feel confident that the service offers a comprehensive package that I can rely upon. In my opinion I have benefited from the professional advice I have received when problems arise. A valuable service that I depend on.

Margaret Richards - Landlord

McCartan Lettings (Hannah and her team) have been great from the start. Doing what they said they'd do, great communication and I always know that they will inform me of matters as required (whether issue with property and need for go ahead for work or an appraisal of the property with the current tenant in situ).

Sarah Evans - Landlord

Efficient knowledgeable service. Communication good.

Gary & Carolyn Neville - Landlords

Great, personal customer service. Have always been available to help.

Peter & Joanne Caulfield - Landlords

Great administration team. Georgia has been excellent when we have recently had issues with our tenant not paying his rent. Also the newsletters are really informative and great for updating us with legislative changes.

Fiona & Steve Goodsell - Landlords

The way you look after my property, the tenant and keep me well informed.

Anna - Landlord

Very professional, always keep in touch and have trades available when jobs need doing.

Mark Stevens - Landlord

Property is actively managed with issues dealt with promptly.

Helen Clements - Landlord

Local knowledge and dedicated manager.

Gwyn & Maggie Perry - Landlords

I would not hesitate in recommending Hannah and her team at McCartan Lettings for all aspects of professional property letting in the Swansea Area. Her knowledge and understanding of the marketplace is second to none and Hannah and her team offer a friendly , professional and very informative response to any queries during the rental application and execution process. Whether looking for suitable tenants for your property long or short term as a landlord or if you are looking for a property to rent yourself you can be assured that you will receive a first class service. I wish Hannah and her team all the success for the future and I would not hesitate in using McCartan lettings again. Thank you Hannah for all your efforts in assisiting me with my move . Thank you

Carl Bowden - Tenant

I run a large carpet shop in Swansea and I have started referring McCartan Lettings to my customers. The feedback I am getting from them is how highly professional McCartan Lettings are. I have landlords with numerous properties and they are all praising how quickly their properties are being let. Also the quality of clients that are being found. McCartan Lettings really are becoming the best letting agent in Swansea. I will continue to recommend them to all my customers and friends.

Steve Brace - Contractor

Professional, reliable and friendly service. I would recommend using McCartan Lettings.

Amy Summers - Landlord

An outstanding professional property lettings service. I used McCartan Lettings when I took a role in Australia for 3 years. They handled everything enabling myself and my family to really enjoy our time there in the safe knowledge that our home here was in good hands.

Anthony Worsley - Overseas Landlord

A friend of mine has recently let her property through McCartan Lettings, and I asked her to let me know why she chose them, and if there is anything in particular that she likes about their service. Jane was happy to provide the following feedback. • McCartan provide a very personal service • As a client they make you feel very important • You feel confident in their ability to match the right tenant to your property • They take great care in the screening and selection of tenants • I highly recommend them Sounds like a happy customer to me. Well done McCartan Lettings!

Christine Rimmer -

I have been with McCartan for about 3 years and the service Hannah and her team provide is top notch! Unlike many bigger companies Hannah goes out of her way to make sure your needs are met...I would defo recommend her to anyone! and if I was going to rent I would go back with her in a heart beat!

Siavash Bagherpour - Tenant

Hannah and James are very professional in their approach and prepared to assist with advice and that bit extra.

Mr and Mrs Weller - ESTAs 2015 - Landlords

We were looking for a letting agent that would give us good advice and ensure that our properties were actively and well managed as we live away from Swansea. We were recommended McCartan's and are very glad that we followed that advice. They are thoroughly professional and diplomatic with tenants, they provide sensible and accurate advice and found good replacement tenants quickly and efficiently. We would recommend McCartans.

Mr & Mrs S Jones - Landlords

When I bought a property for the rental market, I naively believed that renting a house to someone was a simple and straight forward thing. I also believed that engaging a property manager was risky and could cost me a lot of money for inferior or no service. On researching the minefield of legislation surrounding tenanted properties and on a high recommendation from a colleague, I contacted McCartan Lettings to discuss the management of the property and to gauge how professional they were, that was 8 years ago. What I have found during this time is that the business is very much a team effort and, as landlord, I am included in the team. The service and high level of knowledge of the accommodation legislation is always professional and reassuring but also has a really friendly feel to it. The speed that the property is put on the market at the end of a tenancy is phenomenal and viewings are made practically immediately. That aside, anything that needs attention in the property is handled by McCartan with reference to me as landlord. I can honestly say that the management fee is money well spent and because of my positive experience of being a landlord of a managed property, I have recommended people to the firm and will continue to do so.

Anne Haden - Landlord

We first considered using a Lettings service in 2011 and talked to a number of agencies before making our choice. Our main concerns were about the agency's ability to deliver a full lettings service efficiently and effectively, as we would not be living locally. The other obvious consideration was cost.. Having assessed a number of local Estate Agent agencies, we found them to be impersonal and fixed in their approach to the task and in rates and charges. On the other hand, we found Hannah personable and easy to deal with. She was flexible in her approach and was able to meet our needs. We even negotiated a reduction in rates as we had family members prepared to let properties through her agency. The agency was very efficient at finding tenants, carrying out the referencing process, signing them up and and completing the tenancy start up. Ongoing management was timely and efficient. Repairs were carried out promptly and at reasonable cost. All of this was important to us as we were living a long way away from the property for the three years that the property was under McCartan management. The result was that we did not have to worry about any aspect of the management process and communication was regular and timely. We were reassured by regular property inspections and reports. All interactions with the utility services were carried out by the agency, again an ease to our involvement. I would have no hesitation in recommending McCartan Lettings service. Their service is friendly, efficient, timely, effective and goes the extra mile to ease the level of involvement required from the landlord. The only reason we have stopped using them is on the sale of our property.

Peter & Sheila Campbell - Former Landlords

My concern prior to letting was that nearly everyone I spoke to who was letting property was unhappy with their letting agent. McCartans have been professional since the first appt and throughout the year by being helpful, organised and responsive to my queries, subsequently I have had complete confidence in the team to manage my flat. I like the fact you manage everything and have contractors working for you who you know. You check the flat regularly and keep me informed. This is very important to me. I would recommend you because my first year of letting a property has not been difficult at all and this has been because of the service you provide.

Anna Izod - Landlord

I'd just like to say I've only had a positive experience with McCartan Lettings. Right from the word go with my initial enquiry about viewing a property I was interested in through to moving in. Friendly and helpful people who kept me informed of anything I needed to do. Deposit secured in a protected account and no hidden charges. No "surprise!" inspections and luckily for me my landlord lives next door. If I needed to rent another property in the Swansea area or if I needed to let a property I wouldn't hesitate to work with Hannah and Sarah-they are no nonsense friendly people

Chris Tucker - Professional Tenant

I live several hours drive from Swansea so it is especially vital that I have an agent in the City who I can trust to take care of things. I tried others but settled on Hannah and Sarah. They are, without fail, professional, diligent and personable and I can not commend them highly enough.

Mike Ede - Landlord

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